Hiketron is a premiere manufacturer of luxurious homecare and personal
care products. We specialize in innovative laundry detergents and are committed
to redefining sustainable laundry care with our eco-friendly and efficient
We are seeking a dedicated Executive Assistant/Customer Service
Representative to join our dynamic team. This role combines administrative
support to our executive team with providing outstanding customer service.
You'll be the face and voice of Hiketron, embodying our commitment to quality
- Provide administrative support to executives,
including scheduling, correspondence, and project management.
- Handle customer inquiries via phone, email,
and social media, ensuring a high level of customer satisfaction.
- Process orders, handle returns, and resolve
customer issues in a timely and effective manner.
- Collaborate with various departments to
improve customer service procedures, policies, and standards.
- Manage and update customer databases with
attention to detail and accuracy.
- Assist in organizing company events and
- Contribute to the creation of written materials such as reports, presentations, and internal communications.
- Proven experience as an executive assistant,
customer service representative, or in a similar role.
- Excellent written and verbal communication
- Strong organizational and time-management
- Proficiency in MS Office and CRM software.
- Ability to multitask and prioritize daily
- High level of discretion and confidentiality.
- A customer-oriented approach with a passion
for delivering exceptional service experiences.
Preferred but Not Required Skills: