Collection and Use of Personal Information
We collect personal information from you to provide an efficient, meaningful and customized experience for you on the Site.
We collect the following personal information from you:
Contact Information such as name, email address, mailing address and phone number
If you use our mobile application, we may collect your phone number and the unique device id number. If you tell us where you are (e.g., by allowing your mobile device to send us your location), we may store and use that information to provide you with location-based information and advertising.
Billing Information such as credit card number and billing address
Unique Identifiers such as user name, account number and password
Preferences Information such as product wish lists, order history and marketing preferences
Family Information such as child name, age and weight
Email addresses of friends or other people you would like us to contact
User’s date of birth and gender
Information in connection with your voluntary participation in a research study
As is true of most websites, we automatically gather information about your computer such as:
Your IP address, time and date of visit, browser type, referring/exit pages, operating system, agent version, platform, SDK version, timestamp, API key (identifier for application), application version, device identifier, iOS Identifier for Advertising, iOS Identifier for Vendors, Media Access Control (MAC) address, International Mobile Equipment Identity (IMEI), Model, manufacture and OS version of device, session start/stop time, locale (specific location where a given language is spoken), time zone, and network status (WiFi, etc.).
We may log this information for system administration and improvement, order verification, marketing and system troubleshooting purposes.
We use the personal information we collect about you to respond to your questions or to provide you with the products, services, or information that you request. We may also use your personal information to keep you informed about our new products and services offerings or to tell you about upcoming events. If you wish to opt-out of receiving promotional or marketing materials from us, please see the "Your Choices" section below.
We use this information to:
Fulfill your order
Send you an order confirmation
Assess the needs of your business to determine suitable products
Send you requested product or service information
Send product updates or warranty information
Respond to customer service requests and applications for employment
Administer your account
Send you a newsletter
Send you marketing and promotional communications
Administer our referral program
Respond to your questions and concerns
Improve our website and marketing efforts
Conduct research and analysis
Display content based upon your interests
Comply with applicable legal requirements, industry standards and other policies
The information collected is necessary for the purposes set for above. Without his information, you may not be able to take advantage of some of our services.
In the case of business to business dealings, we may also collect non-personal information about your business, such as company name and website in order to respond to your inquiry more accurately by providing you with more detailed and targeted information.
We may share your information among our affiliates, subsidiaries, employees, service providers, contractors, or consultants so that they may perform their duties and so that we can provide you with our products and services.
If you wish to opt-out of receiving promotional or marketing materials from us, update or change your personal information, or delete personal information you provided to us, please let us know by either calling our customer service number +1.281.375.9175, sending us an email at firstname.lastname@example.org or by writing to us at the mailing address at 245 Koomey Rd., Brookshire, TX 77423. You may also always opt out of receiving promotional emails by clicking the unsubscribe link at the bottom of each marketing email. Please provide us with your full name and email address (or other applicable contact information) when contacting us.
Please note that it may take several days to process your opt-out request and that you may continue to receive promotional or marketing materials during this time. Also, please note that opting-out of receiving will not preclude us from sending you other types of non-promotional messages, such as emails about your registered account or orders.
Subject to applicable law, you may also have the right to access and receive details about the personal information we maintain about you. You may access this right by contacting us as indicated above.
Cookies and Other Web Technologies
We use third party analytics service providers, such as Google Analytics, Survey Monkey and MailChimp to administer such web technologies and help us analyze how visitors use our Websites. The information collected through these means (including IP addresses) is disclosed to these service providers. To learn more about Google Analytics and to exercise your choice with respect to their collection on our Websites, please visit the following link:
California Privacy Rights
Under California law, website and online service operators are required to disclose how they respond to web browser "do not track" signals or other similar mechanisms. We currently do not change our tracking practices in response to "do not track" signals or other similar mechanisms. California law also requires website and online service operators to disclose whether third parties may collect personal information about users' online activities over time and across different sites when the users access the operator's website or service. Third parties that have content or services embedded on our Websites such as a social feature, analytics service, or an advertising network partner, may obtain information about your browsing or usage habits but this information does not include personal information.
These third parties do not change their tracking practices in response to "do not track" signals from your web browser and we do not obligate these parties to honor "do not track" signals. Under California law, California residents may request certain information regarding the types of information we share with third parties for direct marketing purposes and the identities of those third parties. If you are a California resident, you may make such a request by sending an email to us at email@example.com with "California Privacy Information Request" as the subject line. Please be aware that not all information sharing is covered under California Civil Code Section 1798.83.
Our Websites are not directed to children under the age of 13 and we do not knowingly collect personal information from children. If you are under the age of 13, please stop using our Websites. It is our policy not to knowingly solicit or permit children under the age of 13 to provide their personal information for any purpose. Children aged 13 should be supervised by parents or adults if they wish to browse on our website.
Third Party Websites and Social Networking Sites
Our Websites may link to websites that are not under our control, and we are not responsible for the privacy practices of any linked site not controlled by us. For example, we provide a number of links to associations and institutes that are part of the packaging industry, as well as other industries. We also provide links to social networks, such as Facebook, Twitter, and LinkedIn. We are not responsible for the privacy practices at these external websites or their use of your information. We encourage you to review the privacy policies for these websites.
Our website allows users to access our social media pages to interact with us, with friends and to share on Facebook through Wall and friends' News Feeds. If you are already logged into the Site and Facebook or another SNS, when you click on "Connect with Facebook", or a similar connection on another SNS, you will be prompted to link your profiles. If you are already logged into the Site but not logged into Facebook or another SNS that we support, when you click on "Connect with Facebook", or a similar connection on another SNS, you will be prompted to enter your SNS credentials or to "Sign Up" for the SNS.
Once you register on the Site and connect with Facebook or another SNS, you will be able to automatically post recent activity back to Facebook or the other SNS. Any information that we collect from your Facebook or other SNS account may depend on the privacy settings you have with that SNS, so please consult the SNS's privacy and data practices. You have the option to disable Facebook Connect at any time by logging into your Account through the Site and going to settings, "Account Settings", and then unselecting "Facebook". Further, you can edit privacy settings for the reviews that appear on Facebook or disconnect your Site activity stream by visiting the Facebook Applications Settings page.
Community Profile on Hiketron: Should you choose to create a user profile and participate in the community feature of the Hiketron Mobile Application, the information you explicitly provide to us when you register or update your profile is displayed on your community profile. Your photos, posts and other content you post to the Hiketron Services are meant for public consumption and may be archived by us. We may display this content on the Site and further distribute it to a wider audience through third party sites and services. Once displayed on publicly viewable pages of the community, that information can be collected and used by others. We cannot control who reads your postings or what other users may do with the information that you voluntarily post, so it is very important that you do not put personal information in your posts. Once you have posted information publicly, while you will still be able to edit and delete it on the community feature of the Hiketron Mobile Application, you will not be able to edit or delete such information cached, collected, and stored elsewhere by others (e.g., search engines).
We may also collect information from your mobile device if you have downloaded our mobile application. This information is generally used to help us deliver the most relevant information to you. Examples of information that may be collected and used include your geographic location, how you use the mobile application, photos you post and messaging within the community feature, and information about the type of device you use. In addition, in the event our mobile application crashes on your mobile device, we will receive information about your mobile device model software version and device carrier, which allows us to identify and fix bugs and otherwise improve the performance of our mobile application. This information is sent to us as aggregated information and is not traceable to any individual and cannot be used to identify an individual.
If you have enabled location services on your phone, we collect your location information to help personalize your user experience such as a retail locator function. If you do not want this information collected by us, you can disable location services on your phone.
Our Site contains electronic images known as web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our Site is used and may be used in some of our emails to let us know which emails and links have been opened by which recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.
We use a third party to gather information about how you and others use our Site. For example, we will know how many users access a specific page and which links they clicked on. We use this information to understand and optimize how our website is used and also to personalize your user experience.
Security & Protecting Your Data
We maintain appropriate administrative, technical and physical safeguards designed to protect the personal information you provide to us against accidental, unlawful or unauthorized access, alteration, loss, destruction, disclosure or use. Unfortunately, no security system is perfect, and we cannot promise that your personal information will remain secure in all circumstances, including the security of data on your mobile device.
We keep the information you provide to us for the duration of our relationship, plus a reasonable period of time thereafter in order to comply with our legal obligations, resolve disputes, enforce our agreements and protect our legal rights. We also collect and maintain aggregated, anonymized or pseudonymised information, which we may retain indefinitely to protect the safety and security of our Websites, improve our services or comply with legal obligations. If you wish to receive marketing communications from us, we will keep the information necessary to send you these communications following the end of our customer relationship or following their collection, if you are a prospective customer.
Hiketron is not an entity that is covered by HIPAA. The HIPAA privacy rules apply to health plans, health care clearinghouses, to any health care provider who transmits health information in electronic form in connection with transactions for which the Secretary of HHS has adopted standards under HIPAA (the "covered entities") and their service providers ("business associates"). This means that the information that you provide to Hiketron is not protected by the HIPAA privacy rules and regulations.
Questions or Comments
7513 Rexville Rd., Sealy, TX 77474
Last Updated 09/07/2022
Version #: 3
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